Table of Contents
Smatek Electronics Limited FAQ
Product Features and Benefits
Q: What do Smatek’s multi-functional smart control panels use for?
A: Designed for IoT applications, Smatek panels are perfect for residential and commercial building automation.
They serve as display tablets, touchscreen controllers for wired/wireless smart device control, and gateway hubs for automated scene management.
Q: What makes Smatek smart control panels stand out in the market?
A: Smatek panels are distinguished by their user-friendly interfaces, extensive compatibility with various devices, and robust home automation capabilities. They offer seamless control over multiple aspects of a smart home, from lighting and climate control to security systems.
Q: Can you list out SMATEK Smart solutions highlights?
A: Absolutely. Our smart solutions offer:
- Visualization
Integrates with video intercom and smart community systems. - Various Built-in Sensors
Supports brightness/proximity, temperature and humidity, and infrared sensors to enhance user experience. - OS Flexibility
Our solutions adopt Android/Linux OS, providing high-performance large-screen and cost-effective small-screen options to meet diverse customer needs. - Core Original Solution Provider
As a leading solution provider, we maintain strict quality control and export to Fortune 500 and listed companies.
Technical Specifications
Q: What operation systems are Smatek touch panels compatible with?
A: Our panels support both Android and Linux systems.
Q: Which Linux distribution does Smatek use? Is Yocto an option?
A: We primarily use Buildroot. While Yocto is not our default option, we are exploring solutions to incorporate it, such as building root file systems with Buildroot.
Q: How does Smatek handle early failures (DOA rates, RMA policy)?
A: We maintain a DOA rate of under 0.15%.
For RMA: DOA (Dead on Arrival): We replace units free of charge with the next shipment.
Hardware Repairs: Customers can return units for free repairs within 2 years.
Video Diagnosis: Customers can send us videos to identify issues. We’ll provide parts and repair guidance.
Q: Are Smatek smart panels compatible with other home automation/smart building systems?
A: Yes. Smatek panels integrate with a wide range of smart home systems. They support multiple communication protocols, including Zigbee, WiFi, KNX, Bluetooth, and RS485, ensuring compatibility with various smart home devices and IoT platforms.
Q: What sensors are supported by Smatek smart touch screen control panels?
A: Our panels support a variety of sensors, including brightness/proximity, temperature and humidity, and infrared sensors.
Support and Compliance
Q: What’s Smatek’s warranty policy?
A: Smatek offers a 2-year hardware warranty.
Q: Does Smatek provide support for long-term kernel maintenance (LTS)? How long are hardware and software platforms supported?
A: Our platforms are supported until End of Life (EOL), with products typically supported for 8–10 years.
Q: Are Smatek solutions compatible with the upcoming EU Cyber Resilience Act (CRA) requirements?
A: Yes. We’re actively aligning our solutions with CRA requirements, and several customers have already requested CRA compliance.
Q: Is a hardening concept (e.g., secure boot, full-disk encryption at rest) implemented or available?
A:
Secure boot: Supported.
Full-disk encryption at rest: Not supported.
U-Boot kernel verification: Supported.
Q: What guarantees or risk-mitigation mechanisms can you offer to ensure long-term stability?
A: We provide ongoing software maintenance and over-the-air (OTA) updates to ensure long-term stability for our customers.
Q: Does Smatek offer customization for smart touch screen control panels?
A: Absolutely. We offer customization services to meet unique customer requirements, including tailored functionalities, interface designs, and integration with specific smart home ecosystems.
Q: What kind of customization does Smatek provide?
A: Industrial Design (lD), Mechanical Design (MD), PCBAs Design, Android/Linux Os Customization (SDK)
Updates and Security
Q: How do you plan upgrades (will you upgrade to new major versions of the base system and kernel, or do you backport patches to the release version)?
A: We typically provide patches for the release version if customers require upgrades.
Q: Are regular security updates included?
A: Security updates are not included by default. However, we can provide updates upon customer request.